print this page print email this solution email

Title: RE2000 Frequently Asked Questions

Article ID: 28844


TABLE OF CONTENTS

HARDWARE INFORMATION

1. What is the Linksys RE2000?
2. What default IP address, username, and password can be used to log in to the RE2000?
3. How can I set up the RE2000 to connect to my router or access point?
4. How do I reset the RE2000 to factory default settings?
5. How do I access the RE2000's web-based setup page?
6. How can I see the wireless devices that are connected to my RE2000?
7. Can I set up a password to my RE2000's web-based setup page that is different from my router or access point?
8. Can I set up my RE2000 without using the installation CD?
9. What operating systems (OS) are compatible with the RE2000 Linksys Connect Setup Software?
10. What is the port on the RE2000 for?

WIRELESS SECURITY

1. What types of security does the RE2000 support?
2. What would be the difference between using WEP and WPA/WPA2 security type on my RE2000?
3. Is the RE2000 compatible with the previous wireless standards?
4. Does the RE2000 support WEP with ASCII format security key?

TROUBLESHOOTING

1. My router is properly configured, why can’t my range extender detect/find any wireless network?
2. What should I do if I encounter errors during setup?
3. What settings do I need to prepare for the RE2000 setup?
4. What does a flashing Power light mean?
5. What should I do if my Linksys RE2000 can’t connect to the 5 GHz network of the router?

SPECIAL FEATURES

1. Does the RE2000 come with a software for initial installation?
2. Does the RE2000 support Quality of Service (QoS)?
3. Can I turn OFF the Ethernet port light on my RE2000?
4. Can I connect multiple wireless devices to my RE2000 like my router or access point?
5. Can I check the connection of my network devices connected to the RE2000 including their connection to the Internet?
6. Can I add more than one RE2000 to my existing wireless network?
7. Do I have to disconnect and reconnect to different SSIDs when I go anywhere in my house if I am using multiple range extenders?


HARDWARE INFORMATION

1. What is the Linksys RE2000?

The Linksys Selectable Dual-Band Wireless-N Range Expander RE2000 lets you repeat the wireless signal of any access point or router to provide Internet connectivity in hard to reach areas through a wireless connection.  For additional support options for this product (articles, downloads, videos, chat support, and etc.), visit the RE2000 product support page.

2. What default IP address, username, and password can be used to log in to the RE2000?

The default IP address of the RE2000 is 192.168.1.1 and the username and password is “admin”.

NOTE:  When the RE2000 is already connected to your router, the router will automatically assign a different IP address to it so an IP address conflict will not occur.

3. How can I set up the RE2000 to connect to my router or access point?

There are three (3) ways to set up the RE2000:

i.  By running the Setup CD that comes with the device.  For instructions, click here.

NOTE:  If you do not have the Setup CD, you can download the setup software from the Linksys Support Site.

ii.  By using the Wi-Fi Protected Setup™ (WPS) button on the range extender if your router also supports this feature.  To learn how to connect devices using this feature, click here.

iii.  By configuring the device through the web-based setup page.  To learn how, click here.

4. How do I reset the RE2000 to factory default settings?

You can reset the RE2000 to its factory default settings by pressing and holding the Reset button located at the top panel of the device for eight (8) seconds.  You can also reset the device to its factory defaults through the web-based setup page.  To learn how, click here.

5. How do I access the RE2000's web-based setup page?

You can access the Linksys RE2000’s web-based setup page by launching a web browser and entering the IP address of your range extender on the Address bar.  To learn more about accessing your range extender’s web-based setup page, click here.

6. How can I see the wireless devices that are connected to my RE2000?

You can view the names, MAC address and Hop number information of the wireless clients by going to Status > WLAN Statistics > Wireless Clients Table on the RE2000’s web-based setup page.

7. Can I set up a password to my RE2000's web-based setup page that is different from my router or access point?

Yes.  Just make sure to take note of the password to avoid problems logging into the extender’s web-based setup page.

8. Can I set up my RE2000 without using the installation CD?

Yes.  You can manually set up your Linksys RE2000.  For instructions, click here.

9. What operating systems (OS) are compatible with the RE2000 Linksys Connect Setup Software?

Below are the compatible OS:

Windows

Mac OS X®

10. What is the port on the RE2000 for?

The Fast Ethernet (10/100 Mbps) port works as a wireless bridge to instantly connect any wired Ethernet device to a wireless network.  The green LED is lit when an Ethernet device is connected and active on this port.

WIRELESS SECURITY

1. What types of security does the RE2000 support?

The extender supports the following wireless security options:  Wi-Fi Protected Access (WPA)2/WPA Mixed Mode, WPA2 Personal, WPA Personal and Wired Equivalent Privacy (WEP).

2. What would be the difference between using WEP and WPA/WPA2 security type on my RE2000?

WPA2 is the strongest security encryption available compared to WEP, which is not as secure as WPA.

3. Is the RE2000 compatible with the previous wireless standards?

Yes.  However, it will only run on the wireless speed of the standard used.

NOTE:  The RE2000 is not yet compatible with the Wireless-AC technology.

4. Does the RE2000 support WEP with ASCII format security key?

No.  The RE2000 only supports WEP with HEX format security key.  If you are using the RE2000 with a gateway that was set to WEP ASCII format, contact your Internet Service Provider (ISP) to get assistance.

TROUBLESHOOTING

1. My router is properly configured, why can’t my range extender detect/find any wireless network?

•  Make sure the range extender is powered ON and its power light is solid

•  Make sure it is within the wireless range of your router.  To know the wireless range of your router, click here.

•  There might be signal obstructions between your router and your range extender.  Try transferring your range extender to another location.  Avoid placing your range extender near metal objects, masonry walls, and reflective surfaces such as mirrors.

•  Your wireless network name (SSID) may be hidden or disabled.  As a result, the Setup Wizard can't see that it's available.  If your wireless network name is hidden, click My network is hidden.  You'll be asked to enter your SSID and password and then the Setup Wizard can connect to it and continue.  To learn more, click here.

2. What should I do if I encounter errors during setup?

You may need to reset the RE2000 before running the Setup CD again.  You can also try downloading the latest setup software of the range extender from the RE2000 product page to ensure that you are using an updated version.

3. What settings do I need to prepare for the RE2000 setup?

Before you start the setup process, make sure that you have the following:

4. What does a flashing Power light mean?

The Power light flashes slowly every three (3) seconds when the device is reset to factory defaults or during a firmware upgrade.  To learn more about the Power light on the RE2000, click here.

5. What should I do if my Linksys RE2000 can’t connect to the 5 GHz network of the router?
 

The Linksys RE2000 is a selectable dual-band wireless-N range extender that can detect your router’s wireless signal.  If the extender can’t connect to your 5 GHz network, make sure that you have the correct wireless network name (SSID) and password of your router.  Also, check if other devices such as laptops or tablets can successfully connect to the 5 GHz wireless band.  If not, try updating the firmware of your router.

SPECIAL FEATURES

1. Does the RE2000 come with a software for initial installation?

Yes.  The Linksys RE2000 comes with an installation software in its Setup CD.  To learn how to install the Linksys RE2000 using the Setup CD, click here.

2. Does the RE2000 support Quality of Service (QoS)?

Yes.  The RE2000 supports Quality of Service (QoS).

3. Can I turn OFF the Ethernet port light on my RE2000?

Yes, you can turn the Ethernet port light OFF on the RE2000 by going to Status > Ethernet Statistics and selecting the Off radio button under Ethernet Port Lights on the web-based setup page.

4. Can I connect multiple wireless devices to my RE2000 like my router or access point?

Yes, the RE2000 acts as an extension to your router or access point so you can connect multiple devices to it.

5. Can I check the connection of my network devices connected to the RE2000 including their connection to the Internet?

Yes.  Use diagnostic tests (Ping and Traceroute) to allow you to check the connections of your network devices, including connection to the Internet.  You can do this by going to Administration > Diagnostics on the web-based setup page.

6. Can I add more than one RE2000 to my existing wireless network?

Yes.  But since the RE2000 only gets the wireless signal from your main router or access point, adding multiple range extenders can provide you with even lower signal, thus, giving lesser bandwidth to your wireless computers or devices that you are going to connect to these additional extenders.

7. Do I have to disconnect and reconnect to different SSIDs when I go anywhere in my house if I am using multiple range extenders?

No.  Even though you are using multiple access points or extenders in your network, you can still stay connected to any one of them as you move around the house since they would be configured using the same wireless settings like the SSID and the password.

 

© 2014 Linksys. All rights reserved.