print this page print email this solution email

Title: Resolving common Linksys Smart Wi-Fi Account error messages

Article ID: 25921


The Linksys Smart Wi-Fi Routers can automatically detect whether you have an active Internet connection or if you have issues with connectivity.  Accessing the https://www.linksyssmartwifi.com site when you do not have an active Internet connection may display error prompts and messages on your browser.  Also, even when you’re online, you may also encounter login issues.  To learn more about these, click on the links below.
 
      • 
   Internet connection is down
      •    Router Not Found
      •    The router is not set up
      •    Account Suspended
      •    Unexpected Error 2123
 
Internet connection is down
 
On the Linksys Smart Wi-Fi Sign In page, you may find that an error message displays the warning that Internet connection is down.  This happens when the router is unable to detect an active Internet connection from your cable or DSL connection.  You can log in to the Linksys Smart Wi-Fi interface by entering the Router Password.  The default password is admin.    
 
NOTE:  For first time users, you need to create a Linksys Smart Wi-Fi Account in order to maximize the use of Linksys Smart Wi-Fi Tools.  For detailed instructions on how to create an account, click
here.
 
 
QUICK TIP:  Even if you are currently on Offline mode, notice that you can still see and update your Smart Wi-Fi Tools and Router Settings.  To learn more about these tools and settings, click here.
 
 
To resolve these kinds of error messages, ensure that you are getting connectivity from your modem.  Using an Ethernet cable, connect your computer directly to the modem.  Open a web browser and check if you can connect to your favorite website.  To learn how to check your computer’s connection to the Internet, click
here.  To know how to check if your computer is properly connected to the Linksys router, click here.
 
 
Additionally, you can reset the router to refresh the connection.  To do this, simply press and hold the Reset button found at the back of your Linksys Smart Wi-Fi Router for 10 seconds. 

NOTE:  All configuration that has been made on the router will be erased after resetting.  For a detailed instruction on how to reboot and reset your router, click
here.
 
Router Not Found
 
This error message occurs when you are logged in to your Linksys Smart Wi-Fi Account and it is unable to detect your router.  To resolve this, follow the instructions presented on the list below.  After performing the steps, click Retry.
 
 
NOTE: To learn how to check your computer’s connection to the Internet, click here
 
The router is not set up
 
This error message occurs if you continue to click Retry after encountering the Router Not Found message.  This may also appear after performing reset on your router.  To resolve this, proceed to set up your router as stated in the prompt.  Tick the box that says, I understand that my network is currently open and not secure. I would like to use Linksys Smart Wi-Fi Account to configure my router’s security settings then click Continue.
 
 
For more information on setting up the Linksys router using Linksys Smart Wi-Fi Account, click the links below:


Setting up your Linksys router with a static IP account through Linksys Smart Wi-Fi Account
Setting up your Linksys router with Cable Internet service using Linksys Smart Wi-Fi
Setting up the Linksys Smart Wi-Fi Router, EA6500 using the Linksys Smart Wi-Fi Router Setup Wizard
Setting up the Linksys Smart Wi-Fi Routers, EA6200, EA6300, EA6400 and EA6700 using Smart Setup
 
Account Suspended
 
The Account Suspended error page appears due to many failed login attempts to your account.  To resolve this issue you may opt to wait for at least two (2) hours before trying again.  
 
QUICK TIP:  If you are unable to remember your account details, perform a reset on your router.  To reset your router, manually press and hold the Reset button for 10 seconds.  Your router settings will be set back to its factory default settings after the reset.  For detailed instructions on how to do this, click
here
 
 
To learn more about this error and how to resolve it, click here.
 
Unexpected Error 2123
 
If you encounter this prompt, click Ok.  Proceed to reset and reconfigure the router.  For instructions in resetting the router using your Linksys Smart Wi-Fi Account, click
here.  To learn how to perform hard reset on your router, click here.  
 
 
NOTE:  If you will be prompted to do an update for the Linksys Smart Wi-Fi, proceed with the update.  There will also be a prompt to create a Linksys Smart Wi-Fi Account, do not skip this and create one.  
 
After resetting, reconfigure the router then check the status.  For instructions, click
here.
 
 
Related Article:
 

Tips in resolving difficulties when accessing the local access interface of the Linksys Smart Wi-Fi Router

 

© 2014 Linksys. All rights reserved.