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Title: How to uninstall Cisco Connect software on a Windows computer

Article ID: 21471


Cisco Connect software is available on all Linksys Wi-Fi Routers and Linksys Smart Wi-Fi Routers (E4200 v2, EA4500, EA2700 and EA3500).  This software allows you to manage your router’s wireless network features such as Security Settings, Guest Access, Parental Controls and Advanced Settings.  If you would like to opt out of this free service, you may remove the Cisco Connect software.

Follow these steps to uninstall Cisco Connect from your computer:

Select your computer’s operating system below for specific instructions.

Windows 8
Windows 7
Windows Vista
Windows XP

If you are using a Mac® computer, click here.

NOTE:  To reinstall Cisco Connect on a computer using an updated Easy Setup Key, insert the Easy Setup Key into a USB port on the computer and follow the on-screen instructions.  To learn more, click here.

Windows 8

NOTE:  For Windows computers, in case the Cisco Connect software is not listed in your Add/Remove Programs list, you may need to check your computer’s registry.  For further assistance, visit Microsoft support.

Step 1:
On the Charms bar, click on the Search charm.

Step 2:
Enter programs and features on the search field.  Make sure you click on the Settings option.
 

 

Step 3:
Click Programs and Features.
 

 


Step 4:
Locate and select Cisco Connect.  Then, click the Uninstall/Change button.
 

Step 5:
On the Uninstall Cisco Connect window, click the Uninstall button.
 

 

Step 6:
Once completed, a window confirming that Cisco Connect has been uninstalled will appear on your screen.  Take note of your router’s current Username and Password as you will need this information when you log in via the web-based setup page.  Click the Close button to proceed.
 

 

 

Windows 7

NOTE:  For Windows computers, in case the Cisco Connect software is not listed in your Add/Remove Programs list, you may need to check your computer’s registry.
 

Step 1:
Click the Pearl  button and select Control Panel from the menu.
 

 
Step 2:
Click on the Uninstall a program option, under the Programs category.
 

Step 3:
Locate and select Cisco Connect.  Then, click the Uninstall/Change button.
 

Step 4:
On the Uninstall Cisco Connect window, click the Uninstall button.
 

 

Step 5:
Once completed, a window confirming that Cisco Connect has been uninstalled will appear on your screen.  Take note of your Linksys Wi-Fi Router’s current Username and Password as you will need this information when you log in via the web-based setup page.  Click the Close button to proceed.
 

Windows Vista

Step 1:
Click the Pearl  button and select Control Panel from the Start menu. 

 

 

Step 2:
In the Control Panel window, double-click Programs and Features.
 

 

Step 3:
Locate and select Cisco Connect.  Then, click the Uninstall/Change button.
 


Step 4:
On the Uninstall Cisco Connect window, click the Uninstall button.
 


Step 5:
Once completed, a window confirming that Cisco Connect has been uninstalled will appear on your screen.  Take note of your Linksys Wi-Fi Router’s current Username and Password as you will need this information when logging into the web-based setup page of your router.  Click the Close button.
 

 

 

Windows XP

Step 1:
Click the  button and select Control Panel.
 

Step 2:
In the Control Panel window, click on Add or Remove Programs.
 

Step 3:
Locate and select Cisco Connect, then click on the Change/Remove button.
 

 
Step 4:
On the Uninstall Cisco Connect window, click the Uninstall button.
 


Step 5:
Once completed, a window confirming that Cisco Connect has been uninstalled will appear on your screen.  Take note of your Linksys Wi-Fi Router’s current Username and Password as you will need this information to login via the web-based setup page.  Click the Close button.
 


 

NOTE:  If you have lost your Linksys Wi-Fi Router or Linksys Smart Wi-Fi Router’s Username and Password after uninstalling the Cisco Connect software, you may need to reset the router in order to access it.  Your router settings will be reverted to its factory defaults.  To do this, press the Reset button, usually found at the rear or the bottom panel, for five (5) seconds with a push pin.  This will reset your settings and set “admin” as the Username and Password of your device.


Related Articles:

Updating the router’s software and firmware using Cisco Connect
Linksys Smart Wi-Fi compatibility issues with Mac OS X® Mountain Lion 10.8 

 

 

 

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