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Title: Router asking for username, password and logon domain

Article ID: 24340


Scenario:  I was trying to connect wirelessly to my network to browse the Internet and I got a pop-up message asking me to enter a username, password and a logon domain to be granted Internet access.  I don't have those credentials.

Solution:  This usually occurs when you are using a Windows Vista or Windows 7 operating system.  The logon domain authentication happens when the connection you are using is not set to the correct type.  To solve this, you can to switch to another connection or correct your settings.  However, it is recommended that you create a new connection manually.

There are two (2) major steps you need to do in order to create a new connection and help solve the problem of being asked for a logon domain:

i. Deleting the preferred network connection
ii. Connecting to a new preferred connection

Follow the steps below:

Deleting the preferred network connection

You will have to delete the connection that is asking you for the logon domain.  In the example below, the wireless connection in question is BLDG 2.

Step 1:
Go to your task bar and locate the Wireless WLAN utility  icon.

 

Step 2:
Click the icon and select Open Network and Sharing Center.

 

Step 3:
Once the Network and Sharing folder opens, click Manage wireless networks on the left panel.

 

Step 4:
Select the name of the network and click Remove.

NOTE:  In the example we below, the BLDG2 network name is selected to be removed.

 

You can now go back to the desktop to continue the steps below on how to begin a new connection.


Connecting to a new preferred connection

Step 1:
On the taskbar, click on the Wireless WLAN utility icon.

Step 2:
Double-click the wireless network name you would like to connect to.

NOTE:  In the example below, the wifi2 network name is selected.

Step 3:
Once you select the network name, wait until your device connects.

 

NOTE:  If the network has a security encryption, you may be required to enter the security key or passphrase.

 

NOTE:  You can also connect a wireless device via the Wi-Fi Protected Setup™ (WPS) button located on the router.  To know more about connecting devices using WPS, click here.

To know if you have successfully connected, hover your mouse pointer or cursor over the Wireless WLAN utility icon.  It should display the network name your computer is connected to with Internet access.

 

 

 

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